Virtual Care (Telehealth) Services
Whether you're at home or on the go, virtual care makes it easy to connect with providers quickly for a range of health concerns.
Virtual care when, and where, you need it most.
Cigna Healthcare® continues to offer more virtual care options available to you, depending on your health plan.1 Wellness exams and appointments for urgent care issues may also be available by virtual visit. Providers can send prescription orders directly to your pharmacy, if needed. Options may include:
Benefits of Virtual Care
- Scheduling flexibility and convenient 24/7, live, on-demand care
- Connect with a doctor quickly—no waiting rooms
- Condition-specific expertise for a variety of minor health concerns across a wide range of medical and behavioral specialties2
- Care from just about anywhere.
- Typically lower costs for appointments.
Virtual care costs less
than an emergency room or urgent care center when talking to a board-certified doctor for a minor medical issue.4
How to Access Cigna Healthcare Virtual Care
Depending on your health plan and location, you can connect with board-certified medical providers, dentists3, and licensed therapists online using a phone, tablet, or computer. Find out which telehealth services are available to you on myCigna, your secure member portal.
Note: Not all telehealth services are accessible through myCigna®. See the National Virtual Care Network below for additional providers and access instructions.
Log in or activate your myCigna account.5
Visit or set up your account to access your secure portal.
Go to "Talk to a doctor" or "Find Care and Costs."
See virtual care options and links, when available, through MDLIVE® and other telehealth providers.
Get connected quickly.
Talk to a provider in as little as 10 minutes for some services (actual timing may vary per provider).
Cigna Healthcare National Virtual Care Network
We build partnerships with national virtual care providers that help make health care more accessible and affordable. Here are just a few of our telehealth partners. Make sure to review your plan coverage and details to learn which options are available to you.1
Standard copays or coinsurance will apply based on customer-specific benefit plan design and services applicable, depending on state laws.
Virtual Care Frequently Asked Questions (FAQs)
What is virtual care (or telehealth)?
Virtual care is also known as telehealth, or telemedicine. It's the use of technology to connect with a provider by video or phone using a computer or mobile device. Here are some basic definitions of the types of offerings that each of our virtual providers and/or vendors may have:
- Telemedicine: Talk to a board-certified doctor, nurse, dietitian, psychologist, or specialist by phone or video. You can often get help right away, even during evenings or weekends, without having to leave your home.
- Virtual coaching: Work with a trained health coach by phone, video, or messaging. They can teach you about health, give advice, and help you set healthy goals.
- Digital tools: Use apps or websites from virtual health care providers to access education, guided health programs, and tools that track progress.
How do I prepare for my virtual care appointment?
To prepare for your appointment, write down a list of questions and concerns you want to make sure to discuss with your provider. In addition, find a quiet, comfortable place to have your appointment and ensure you have a strong Wi-Fi connection or cell signal.
Are telehealth appointments secure?
Yes, virtual care platforms are designed to protect patient privacy. They are built to comply with health data protection regulations, such as HIPAA.
Can I get prescriptions through virtual care appointments?
Many telehealth providers are able to order prescriptions, if needed. Prescriptions can be sent to your preferred pharmacy or via home delivery, when available.
See Virtual Care in Action
MDLIVE for Cigna Healthcare
Watch this short video to learn more about virtual care with MDLIVE for Cigna Healthcare. (Length: 00:00:30)
Digital Health Literacy - Making Virtual Care Easy
Learn more about what telehealth is, how to prepare an appointment, and making the most of your time with the doctor. (Length: 2:15)
1 Cigna Healthcare provides access to virtual care through participating in-network providers. Not all providers have virtual capabilities. Cigna Healthcare also provides access to virtual care through national telehealth providers as part of your plan. This service may not be available in all areas or under all plans. Referrals are not required. Video may not be available in all areas or with all providers. All health care providers are solely responsible for the treatment provided to their patients; providers are not agents of Cigna Healthcare. Refer to plan documents for complete description of virtual care services and costs.
2 In an emergency, always dial 911 or visit the nearest hospital.
3 Cigna Healthcare provides access to virtual care through national teledental care providers via myCigna.com as part of your plan. Providers are solely responsible for any treatment provided to their patients. Video chat may not be available in all areas or with all providers and is a requirement for this service. See your plan materials for the details of your specific Dental plan. This service is separate from coverage for virtual dental care obtained by your Dental plan’s network and may not be available in all areas. A referral is not required for this service. Due to state laws governing teledentistry, this service is not available to residents of Texas.
4 Cigna Healthcare internal data October 2025. Subject to change. Results may vary.
5 Children under age 13 are not permitted to register for a personal profile at myCigna.com.
6 Limited to labs contracted with MDLIVE for virtual wellness screenings.
7 Biometric screening experience may vary by lab.
8 E-Treatment care is not available in KS, MS, NM, WV, and DC.
9 Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care. Treatment plans will be completed within a maximum of 3 business days but usually within 24 hours. Some states may require an initial video call with a Dermatologist before receiving a diagnosis and treatment plan.
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