Contact Us

Sometimes you just want to talk to someone. We're here to help with your questions about coverage, benefits, claims, and more.

Call Us 24/7/365

Cigna Healthcare® Customer Service

1 (800) 997-1654

TTY/TDD Service (For callers who are deaf or hard of hearing)

Dial 711 and follow the prompts

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Online Help

Live Chat

Mon – Fri, 9 am – 8 pm, ET

Log in to myCigna to start a chat

Note: Live Chat is available in English for customers enrolled in certain products or services.

Website Assistance

1 (800) 853-2713

24 hours a day, 365 days a year

Coverage and Claims Information

Find phone numbers for plan and coverage questions, claims mailing addresses, and more.

Medical, Dental, Vision

Phone Number
1 (800) 244-6224
24 hours a day, 365 days a year

Medical Claims
Cigna Healthcare
PO Box 182223
Chattanooga, TN 37422-7223

Dental Claims
Cigna Healthcare
PO Box 188037
Chattanooga, TN 37422-7223

Cigna Healthcare Vision Claims
PO Box 495918
Cincinnati, OH 45249

Vision Claims serviced by EyeMed
Cigna Healthcare Vision Claims Department
c/o First American Administrators, Inc.
PO Box 8504
Mason, OH 45040-7111

Cigna Home Delivery Pharmacy℠

Phone Number
1 (800) 835-3784
24 hours a day, 365 days a year

Cigna Home Delivery Pharmacy Claims
Cigna Healthcare
PO Box 10190
Horsham, PA 19044

Behavioral Health Benefits

Phone Number
1 (800) 433-5768
24 hours a day, 365 days a year