Behavioral and Mental Health Resources for Providers
Committed to Whole Person Health
As a health care provider, you play a crucial role in your patients' well-being. You know that a person's mental well-being can have a big impact on their physical health.
We are committed to helping improve emotional vitality for our customers, as well as for the providers we work with. Strong resiliency and emotional health can help providers better accomplish daily tasks and stay balanced for life’s unplanned moments.
We’re here to support you—as providers and as people. The mental health-related information and resources below are given to complement your patient interactions.
Behavioral Health Resources for Patients
Sometimes, the best advice you can have for your patients—especially when talking about behavioral health—is that they should talk with an expert or specialist in that area. Cigna Healthcare℠ has a wide range of behavioral health resources that you can direct them to for more information.
Learn more about the resources Cigna Healthcare offers using our Behavioral Health Interactive Guide [PDF]
Reembolso por servicios de salud mental
Tu tiempo es valioso. Por eso, contamos con una Política administrativa de cuidado preventivo (en inglés) [PDF] que ofrece pautas para facturar los servicios y pruebas de cuidado preventivo e información sobre los códigos que representan estos servicios. Para la mayoría de tus pacientes, todos estos servicios están cubiertos al 100% sin costo compartido.2
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Eligible preventive care services are covered at 100% with no patient cost-share only when performed by a participating provider. Services performed by non-participating providers may not be covered at 100%. Additional services or treatments performed in the same office visit as preventive services may incur out-of-pocket costs for your patients when billed separately. Certain codes may only be covered when provided at a separate encounter from the preventive care evaluation and management (E+M) office visit. Please refer to the policy for guidance on appropriate codes for reporting a preventive service.
Help Your Patients Avoid Surprise Bills
If a patient’s preventive visit reveals an illness or condition that needs immediate care—including treatment for stress, depression, or drug and alcohol dependence—you may bill for a routine office visit in addition to the preventive visit, as appropriate. However, if you do bill for a routine office visit in addition to the preventive visit, help your patients avoid “surprise” bills by informing them that they will most likely incur out-of-pocket expenses for the additional services.
Mental Health Screening Tools
Not all patients will be open about how they're feeling—physically and emotionally. They may not even be aware that something is wrong. That's why, in addition to screenings you may already be performing, we encourage you to use these nationally published tools that can help you screen your patients for the presence of common behavioral health issues like depression or substance use.
Common Mental Health Conditions
Managing Stress
As a health care provider, you’re well aware of the impact stress can have on physical health. That’s why the sooner you and your patients can manage stress, the better. We have tools and information that can help you and your patients take control of stress.
The impacts of stress can show in many ways—specifically, as a main contributor of sleep disturbances. It’s important as a health care provider to take action to maintain or improve your sleep so you can be focused while caring for patients.
Soledad
La epidemia de soledad está aumentando: un 30% de los estadounidenses siente soledad cada semana.3 A pesar de esta cifra significativa, puede ser difícil identificar a los pacientes que experimentan soledad crónica, ya que los síntomas y los signos pueden ser diferentes en cada persona. La soledad crónica es una sensación continua de aislamiento que algunas personas sienten aunque estén rodeadas de otras personas y parezcan felices en otros sentidos.
Para ayudar a tus pacientes que puedan estar afectados por la soledad, Cigna Healthcare creó un centro de recursos sobre la soledad, que ofrece recursos y soluciones innovadoras e integrales para ayudar a superar la crisis de salud mental.
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American Psychiatry Association, "Healthy Minds Monthly Poll," January 30, 2024. https://www.psychiatry.org/News-room/News-Releases/New-APA-Poll-One-in-Three-Americans-Feels-Lonely-E
Get Timely Updates With the New Provider Newsroom
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1 Not available to all patients with Cigna Healthcare coverage.
2 Eligible preventive care services are covered at 100% with no patient cost-share only when performed by a participating provider. Services performed by non-participating providers may not be covered at 100%. Additional services or treatments performed in the same office visit as preventive services may incur out-of-pocket costs for your patients when billed separately. Certain codes may only be covered when provided at a separate encounter from the preventive care evaluation and management (E+M) office visit. Please refer to the policy for guidance on appropriate codes for reporting a preventive service.
3 American Psychiatry Association, "Healthy Minds Monthly Poll," January 30, 2024. https://www.psychiatry.org/News-room/News-Releases/New-APA-Poll-One-in-Three-Americans-Feels-Lonely-E