Cigna One Guide®
Cigna One Guide provides your employees with personalized support to help them take control of their health as well as their health spending.
One Guide: A Personalized Approach to Improving Employee Health
Whether it’s choosing a plan, finding a provider, or exploring ways to improve your employees' health, Cigna One Guide is here to help.
One Guide leverages intelligent technology and data to deliver customized alerts, notifications, and other messaging. At the same time it provides the human touch through health coaching services, specialized support, and cost-saving guidance.
Your employees can access the personalized One Guide experience via the myCigna® website or app, click to chat or by phone, however and whenever they choose to interact with Cigna Healthcare℠*.
How Employees Can Use One Guide
- Understand the basics of health plans and coverage
- Learn about the types of plans available to them
- Check if providers are in network
- Resolve health care issues
- Maximize their medical plan
- Get cost estimates for care
- Understand bills
- And more
Why choose One Guide for your employees?
One Guide can help you build a happier, healthier, more productive workforce. It allows your employees to identify the right providers, care settings, and health improvement programs that can result in cost savings for them—and for you.
Of those who utilized One Guide:
- 46% went to high-performing providers1
- 22% had fewer avoidable ER visits2
- 55% had more virtual care visits2
- 47% were more likely to engage with medical case management2
Cigna One Guide: More Than a Call Center
See all the ways One Guide can help your employees, day in and day out. (Length: 00:01:13)
* Offered by Cigna Health and Life Insurance Company
View Cigna Healthcare Company Names
1 Cigna Healthcare 2022 fiscal year office visit/outpatient utilization for Open Access Plus (OAP) customers (excluding Medicare customers) residing in top 40 Cigna Care Designated (CCD) markets, based on 21 CCD specialties. High performing is defined as providers identified as having top results, based on quality and cost-efficiency measures of Cigna Healthcare.
2 2023 matched case-control study of 2022 medical claims for Cigna One Guide high engaged clients/customers with 24-month coverage compared to Cigna One Guide low engaged population with 24-month coverage.
Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative.
Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT), or its affiliates. In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). Policy forms: OK – HP-APP-1 et al., OR – HP-POL38 02-13, TN – HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN).
© 2025 Cigna Healthcare.
In an emergency, employees should always dial 911 or visit the nearest hospital.