Contact Numbers

If you are interested in buying insurance on your own, explore plans in your state.

Current Customers with a Medical or Dental Individual and Family Plan:

Customer Service
Call the phone number on your Cigna Healthcare^SM ID card
24 hours a day, 365 days a year

Lost Medical ID Cards
1 (866) 494-2111
24 hours a day, 365 days a year

Lost Dental ID Cards/Dental Plan Questions
1 (800) 244-6224
24 hours a day, 365 days a year

Cigna Home Delivery Pharmacy℠
1 (800) 835-4387
24 hours a day, 365 days a year

Billing/Payments
1 (877) 484-5967
Monday - Friday, 8 am – 8 pm, ET

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

General Information
1 (800) 433-5768
Monday - Friday, 9:30 am – 9 pm, ET

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Mailing Address
11095 Viking Drive
Suite 350
Eden Prairie, MN 55344

Accidental Injury, Critical Illness, or Hospital Care Claims
1 (800) 754-3207
Monday - Friday, 7 am – 7 pm, CT

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Claims Mailing Address
Cigna Healthcare Phoenix Claim Services
PO Box 55290
Phoenix, AZ 85078